Sales Policy

Effective Date: April 9, 2025

At Venture Luis, we are dedicated to providing our customers with the highest quality dinosaur models and exceptional service. Our Sales Policy is designed to ensure a smooth, transparent, and satisfying shopping experience for every customer. By making a purchase on our website, you agree to the terms outlined below.

Product Availability

All products listed on Venture Luis are subject to availability. While we make every effort to ensure that our inventory is accurate, there may be times when a product is out of stock. If an item you ordered is unavailable, we will notify you as soon as possible and offer you the following options:

  • A full refund for the unavailable item.

  • A replacement with a similar product, if available.

  • The ability to wait until the item is back in stock (if applicable).

We reserve the right to cancel an order if a product is found to be out of stock after an order has been placed. If this occurs, you will receive a full refund for the canceled item(s).

Pricing and Discounts

Prices for products on our website are listed in USD (United States Dollars) and include applicable sales tax, if required by law. We reserve the right to adjust prices at any time without prior notice.

  • Promotions and Discounts: Periodically, we may offer promotions, discounts, or limited-time offers. These offers may have specific terms and conditions, such as expiration dates or restrictions on combining with other promotions. Please check the details of each promotion before placing your order.

  • Price Adjustments: If an item you purchased goes on sale within 7 days of your purchase, we will offer you the option to receive a partial refund for the difference. This is subject to our discretion and availability.

Order Processing and Payment

Once you place an order, you will receive an order confirmation email. Orders are processed once payment is successfully received. Payments are processed through secure, third-party payment providers to ensure the safety and security of your financial information. We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.

  • PayPal: A fast and secure way to pay.

  • Other Secure Online Payment Methods: Depending on your location, additional payment options may be available.

Once your payment is processed, you will receive an order confirmation email, and we will begin processing your order.

Order Cancellation

Orders can be canceled prior to shipping. If you need to cancel an order, please contact us as soon as possible at contact@ventureluis.com. If your order has already been processed or shipped, you may need to follow our Return and Refund Policy to return the item.

Shipping and Delivery

Once your order is processed, it will be shipped to the address provided during checkout. We offer various shipping methods, and you can select your preferred shipping option at checkout.

  • Processing Time: Orders are typically processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be longer.

  • Shipping Costs: Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

  • International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties, taxes, or import fees associated with their purchase.

Shipping Times: Delivery times will vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout.

Sales Tax

Sales tax is applied based on the applicable tax rate in your region. The tax amount is calculated and displayed during checkout. If you are shopping from outside the United States, please note that you may be responsible for paying customs duties and import taxes once the item arrives in your country.

Customer Responsibility

As a customer, you are responsible for providing accurate shipping information at the time of purchase. We are not responsible for delays, delivery issues, or additional charges due to incorrect information provided during checkout.

Refunds and Returns

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return items and request a refund.

Limitation of Liability

Venture Luis is not liable for any damages arising from the use or inability to use products purchased through our website. Our liability is limited to the total purchase price of the product in question.

Intellectual Property

All content on Venture Luis, including images, text, logos, and product descriptions, is the property of Venture Luis and is protected by copyright law. Unauthorized use of any content from our website is prohibited.

Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us using the following details:

Address:
4221 Sweetwood Drive,
Colorado, Centennial,
United States

Phone Number:
303-356-5571

Email:
contact@ventureluis.com

Website:
https://ventureluis.com