Refund and Returns Policy
Effective Date: April 9, 2025
At Venture Luis, we are committed to providing high-quality dinosaur models and ensuring your satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to make the return process as easy and straightforward as possible.
Eligibility for Returns
We accept returns on most products within 30 days of receipt. To be eligible for a return, the item must meet the following conditions:
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The product must be unused and in its original condition.
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The product must be in the original packaging with all tags and labels intact.
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Returns are not accepted for custom or personalized items unless defective or damaged.
If the product is damaged or defective upon arrival, please contact us immediately, and we will arrange for a replacement or full refund.
How to Return an Item
To return an item, please follow these steps:
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Contact Us: Email our customer service team at contact@ventureluis.com with your order number and a brief explanation of why you want to return the item.
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Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
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Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect. Please pack the item securely to prevent damage during return shipping.
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Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund.
Refund Process
Once your return is approved, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
Please Note: Shipping costs are non-refundable, and any promotional discounts applied to the order may be voided upon return.
Non-Returnable Items
The following items are not eligible for return:
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Custom or personalized items.
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Gift cards.
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Downloadable digital content.
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Items marked as “Final Sale.”
Exchanges
We do not offer direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order for the replacement.
Damaged or Defective Items
If you receive a product that is damaged or defective, please notify us within 7 days of receiving the item. We will provide you with a pre-paid return label and arrange for a replacement or full refund.
International Returns
International customers are responsible for return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service for international returns to ensure the item is returned safely.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us using the following details:
Address:
4221 Sweetwood Drive,
Colorado, Centennial,
United States
Phone Number:
303-356-5571
Email:
contact@ventureluis.com
Website:
https://ventureluis.com